Index - Testimonials

GUEST REVIEWS

click for more reviews

Fantastic bargain break! Feb 25, 2009

We have just returned from a lovely 5 week bargain break at the Metropole. Unlike RHODEY Notts we had a wonderful holiday and will probably be back. Our room was not dark and dismal and although the furniture was old, everything worked. Anything in the room which was broken or unsatisfactory was replaced or mended on the same day. Yes, there were dinner queues but only rarely (twice in 5 weeks) and extra staff were brought in. The restaurant staff were lovely and always ready to help. There were plenty of chairs! ... and there certainly was no need for anyone to eat standing up. What we must bear in mind here is that in January and February, the prices were unbelievably low yet a few people seemed to expect 4/5 star service. Jill & Laurie

Enjoyed my stay in this BUDGET HOTEL.(good value on a package tour)" Nov 2008

Spent 28 days at this 3 star hotel.
Before arrival I was slightly worried by the polarised reviews of this hotel on this TripAdvisor hotel review service.
When I arrived I was allocated room 226 which at first sight seemed very basic and bare. It is at rear of hotel with overlooking walls so you do need the lighting on most of the time when in the room. After I slept overnight, I then started to appreciate quietness of room and its cleanliness and that of its ensuite shower room.
I noticed the dressing table light was not working - no problem to me - however maintenance man knocked door to gain access to fix it 1st morning without me raising issue, so although not fixed before arrival was fixed without prompting, he also replaced another lightbulb elsewhere in room at same time at my prompting.
At the tour operator's welcome meeting the hotel owner and his duty manager attended along with tour operator's rep and the owner emphasised "if you have a problem raise it with the staff, who will try to solve it immediately". This seems to happen in action as on day 3, my room's TV needed re-tuning to maximise signal on one of the satellite channels - this was done by another handyman within 10 minutes of me raising issue at hotel reception. This seems typical of hotel's response to any problems raised, all staff encountered are very helpful and are happy to meet all reasonable requests to improve the guest's enjoyment of his/her stay.
During Winter, most of hotel's clientele are retired UK citizens and are on long stays ( 28 day stays are typical ) and so various evening entertainments are laid on by hotel e.g. Germany/England football game on large screen satellite TV in bar area whilst at same time "Meet the Fockers" DVD was being screened in the residents lounge on the 1st floor, last night it was bingo in bar with another DVD in the residents lounge ............Maltese buffet meal and entertainment scheduled for Fridays in addition to normal restaurant service. So plenty of entertainment is being laid on if you want it.
Restaurant is not brightly lit and as meals are buffet service it does seem to pay to be early rather than late to ensure you have full choice of dishes. Usually choice of soup/pasta/salad to start and a choice of 3 hot main dishes ( fish/meat/pasta being typical choices ), sweet is gateau/cold pudding/fruit.
English style cooked breakfast is 3 euros extra if you don't opt for Continental breakfast which consists of cereal/fruit/yogurt/porridge(microwaved to order). If you are on H/B and have to miss your evening meal as long as the reception has prior notification they will give you a voucher for a 2 course meal + fruit at lunchtime in the hotel bar ......... again an example of trying to please the guest that perhaps another hotel might not bother to think about.
Generally I was very pleased AND RELIEVED in the context of previous reviews for this hotel.
Basic hotel which is clean,and has friendly staff whose main concern is for the client's happy stay at hotel.
I mostly lLiked the wonderful value for a cheap package tour and staff's positive attitude to guest's enjoyment.

THANK YOU!! (May 21st to 29th)

This is just to say a big thank you for the warm welcome shown to us during our stay at your hotel (May 21st to 29th). Your staff were amazing and we also enjoyed your buffet dinners. The reception and restaurant staff always went out of their way to help, and our room was always nicely tidied on a daily basis. Really, the Metropole was like a home away from home.Special greetings to Ritanne, Charlot and Ramon.God bless each of you and also your hotel.

Paula, Rhesa and Joda (Room 108)

Hi to Everyone at the Metropole.

Can I please express my sincere thanks for making us welcome during our visit
to your hotel on April 19th-May 3rd 2008.  I enjoyed our visit very much and
really would consinder staying with you again.  You have a great basic
foundation which yes seems to have a few little problems, but your willingness
to help and fantastic attitude to customer service throughout the hotel more
than makes up for these and makes me confident that you will resolve these
problems as best as you can.

Once Again, Thank you very much and I wish you all the best.

Mark Pearce and Family, Sheffield.

Much improved!” London traveller

Just came back and I was afraid after reading all comments. I think they took some action. My sheets were looking like new and room was spotless clean. They painted restaurant and extremely pleasant staff...they must read your comments :)
For me it was comfy stay, good value deal!

From Toni & Rosetti Abramsson. Sweden

We will hereby send a greeting to you with a great appreciation of your professional, wonderful and cheerful service during our stay in your cozy Hotel. We stayed from November 14 - 18. This was our first visit to Malta. We could not believe that the island of Malta have so much to offer a visitor. Nice weather and interesting buildings from your great history. Good and tasty food! The tremendous walks along the coast line of Sliema. The travels to Valletta and Medina. Also a thrilling swim at the Blue Grotto Area. All the friendly people. Easy to communicate with. Our trip was only just too short. Memories last for a long period of time. Hundreds of photos helps to shine in our cold and dark winter time! Life will never be the same again after our journey to Malta.

Our room the 310, was perfect for our needs. We hope to come back to you next Summer season. Like many of them British couples who stayed for 3 weeks. A special thank you to your staff at the Reception desk and to the professionals who served so well in the breakfast room. A special greeting to the Chef at the restaurant 'Le Soleil' for an outstanding dinner on the November 17th.

Best wishes for a merry Xmas and a happy new year!

NEW  Customer: Laura Lydon - Arrival date: Thu, 10 May 2007
Would you recommend: Yes
What did you like: roof garden with swimming pool
 

NEW  Customer: Stefano Spadaccini - Arrival date: Tue, 8 May 2007
Would you recommend: Yes
What did you like: Cheep, Clean, Good Position
Is hostel description honest: yes
 

NEW  Customer: Uros Zvan - Arrival date: Sat, 28 April 2007
Would you recommend: Yes
What did you like: more cleanliness
 

NEW  Customer: Hailey Stern - Arrival date: Wed, 11 April 2007
Would you recommend: Yes
What did you like: I liked the helpful staff and the bar downstairs (that was the only place I've been able to find spiced rum in all of Italy and Malta combined :)), but the internet wasn't working when I was there, which for me was quite annoying.
 

Above comments received by <Hostelbookers> customers..

NEW    Our second stay at this value for money hotel and still very satisfied, will be back for more good food and service next year.

Audrey & Doug Bagnall. - April 10 2007

NEW    2 mins. away from the promenade, buses galore, comfortable rooms, excellent staff service and most important of all - affordable... people book direct with them - nothing is too fussy for them and the staff really go out of their way to help you.. They gave me fab discounts by sending them an e-mail...
 

Metropole Hotel visitor - March 30 2007

I would like to put on record that the staff of the Metropole Hotel, Malta, arranged a party for my birthday last night. It was a surprise to me and together with the production of a card and birthday cake, it made this one of my most memorable birthdays.

My husband and I are here for a month, two of which have gone by. We have found the staff of the entire hotel extremely helpful and courteous. Nothing is too much trouble for them, even at their most busy moments.

Along with three other couples who share the same view points, we are very much impressed with the quality of this three star hotel, which despite it looking a little tired in the surrounding decor, which we understand is in the process of refurbishment, we most certainly will return for future holidays.

We convey our most heartfelt thanks to the management and staff for making this holiday such a success.

..Mr. & Mrs. B Pear, Jean & Bob Reynolds, Joan & David Hods, Sue Gosling, 21/01/2007..

Having booked for the Plevna I was disappointed at just to be moved. But after settling in, I was happy to stay here for the whole 4 weeks. I have had brilliant time, the staff are so friendly and helpful you feel like a family. I would definitely stay at tithe Metropole again as it feels like home. The only suggestion I would make is that the TV room was available more, maybe films 2 or 3 times per week. Saturday nights are very good both meal and entertainment.

Thanks for a great holiday and you will definitely see me again.

..Sue Gosling, From Britain, 10/01/2007..

I would like to thank the staff of this hotel for the care they have given me during my unfortunate accident. I am really grateful to everyone.

..Jean & Robert Reynolds, From Britain, 07/01/2007..

We have just come back from a fourth night holiday stay in Malta. We stayed at the Metropole Hotel in Sliema, Malta. The staff was very friendly, especially the reception staff which were all very helpful.

The food was very good and a quite good variety was presented every night. Although the rooms were quite simple, the cleanliness was impeccable. The cleaning staff did an amazing job and they are also ready to help you with anything you need. We also enjoyed snacking on a light meal in the bar at mid day, anything we asked for the chef made, and was always served in a maximum time span of 15 to 30 minutes.

There was also daily entertainment in the bar, which wasn’t bad at all.

The only draw back we found in this hotel was the fact that the pool isn’t very big. I would recommend this Hotel for people on a budget, it will be worth your money!

..Guest from London..

This is the second time that I took a group of people to Malta from Toronto where we stayed at the Metropole Hotel in Sliema at half board. None of the 50 people that I had with me complained about anything. The staff were excellent in helping at whatever we needed and very pleasant. Breakfast and dinner were very good and the rooms were cleaned everyday.
The location of the hotel is excellent where one can walk a few yards to the boardwalk and enjoy the waterfront scenery.
All in all very good hotel for the money.

Frank Attard, Toronto Canada
April 25th,2006

The Metropole is located in a very good area, right in the middle of Sliema & Spinola Bay. The rooms are very basic but we didn't spend much time in them.

I would recommend this hotel for the location & staff. The staff behind the desk are very helpful with places to see & directions on how to get there.

If I was after a cheap holiday then I would stay at the Metropole again

..Guest from London..

We where given much more than what we had expected from this all inclusive bargain price three star hotel, and we will certainly return for another very relaxing break in the near future, (but would hope all the bedrooms and bathrooms will have been refurbished by then.) Clean towels every day, very friendly staff, (bar one) very good selection of food every day, if you are not satisfied with what is on, ask the chef for something else, no bother. Would like to see more comfortable furniture in the bar area next time, Forget the internet. A balcony is a must. Ask for a room away from the students. No we are not related, just two very satisfied people. Doug & Audrey, England.

..Guest from 41, Moor Park Ave, Huddersfield. England..

We just came back from our stay at the Metropole, and I must say what a fantastic holiday it was!!
The Staff was incredible, all of them were such nice people always ready to help out. When we asked for an upgrade the manager was immediately there to help us, the service in the restaurant was really good too, so was the bar. I must say that the only problem was that the food lacked a bit, it seemed always to be the same kind of food, but it's very easy to find a restaurant or bar which serves food since the hotel is so close to the sea front and centre.
We stayed in a front balcony room, which was quite spacious, the rooms were cleaned every morning whilst we went down to have breakfast.
They are currently refurbishing most of the hotel so we had to be moved from our room to another room, but that wasn't much of a problem for us since they gave us a room exactly like our previous one.
I must say that yes the Hotel doesn't need refurbishment. especially the common areas. But otherwise we don't have much to complain about.
I'd recommend this hotel to young travellers and people on a budget. Thank you to the Staff for making our holiday such a nice stay!!

..Guest from the UK..

I have just returned from Malta and stayed at the Metropole in Sliema. An excellent location 2 minutes walk from the sea with the most friendly and helpful staff you could hope to find. The pool on the roof was very peaceful with great snacks served for lunch, my room was comfortable with a balcony, it was not super luxurious but very comfortable and clean, the Metropole comes highly recommended.

..Guest from London..

Have you stayed at the Metropole?  Send us your comments.. 

Click here to send e-mail